cars+ Training
Training
- All training can be carried out remotely at the user's own desk with hands-on, interactive sessions.
- Each session will last no longer than two hours
- Training and support team can attach themselves remotely to the user's screen
- Agents can be renting vehicles after just two, two-hourly sessions
- On-line access is provided to the extensive suite of reference manuals
- Queries are monitored and tracked using our fully automated support system
Training is normally carried out remotely, with the trainee sitting at their own desk, using the telephone and Thermeon's Session Shadowing technology. Because an individual can only absorb and retain a finite amount of information within a given time, each hands-on, interactive session is limited to no more than two hours. In these two hours the trainee retains more knowledge than they would during a far longer time spent in a traditional training environment.
For example, a rental agent can receive basic training in only two sessions - a total of just four hours - before they are on the road to becoming fully proficient. Our comprehensive reference manual contains everything you need to know about our applications and is constantly being updated.
Session Shadowing
One of the many outstanding features of Thermeon's services is a technology known as 'cars+ Session Shadowing'. This allows a member of the customer support team, when necessary, to attach themselves remotely to a user's screen. The keyboards of both people are then synchronised so that either one can type and each sees what the other is seeing. Session Shadowing really comes into its own in the training arena since, akin to the dual-pedal control used by driving instructors, it removes language barriers (even between English speakers!) and enables rapid training and resolution of problems.
cars+ Session Shadowing works on a 'many-to-one' basis, so that an unlimited number of users can be attached to the same screen, and thus presents a highly efficient and economic method of training. The system can also be used by a company's own trainers and managers since, given the appropriate permission levels, any user can attach to the screen of any other user.
cars+ Downloads
To update your connection client software or to download a new one please login to cars+WebXG and from the menu select Applications > cars+InterNET. This will compile a client just for you and download it to your PC.
If you are not yet a customer and would like to arrange a demonstration please see the demos page to download your connection client and then contact us to arrange a convenient appointment.
"Thermeon showed us how we could increase revenue at our thirty plus locations across South Africa, using their UPSELL feature in CARS+. The initial results have been amazing. Revenue on 50% of the rentals increased by 100% and that drops straight to the bottom line as profit for a rental we have just upgraded anyway! What a fantastic way to increase revenue, increase profits and give the customers a better experience at the same time"
Yanna Dickens, System Specialist, Hertz South Africa
